Business Process Lifecycle Checklist

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1.    Initial Definition.

• Perform an environmental analysis to identify business problems or needs that require immediate resolution
• Identify what problems are critical and so should be solved first
• Make a list of the most critical problems and determine their impact on your business
• Figure out what solutions can be used to solve the problems
• Make an outline of steps for problem solving
• Combine those steps into a single activity that aims to solve the most critical problems
• Define regulatory requirements for your business process
• Create a process team which includes individuals affected by the problems
• Define roles and duties of team members
• Establish requirements for the business process
• Distribute those requirements among team members
• Focus the team on solving the problems

2.    Planning.

• Define the purpose of your business process and identify how it contributes into your organization’s success
• Identify the triggers that start the process
• Identify exit points of the process
• Schedule the process’s start and finish dates
• Distinguish and formulate all activities that come between the process’s start and end
• Use milestones to track process status
• Plan how process activities are interconnected and sequenced with each other within process context
• Determine internal and external process participants; for example: Owner, Manager, Performer, Customer, and Supplier
• Identify and estimate required resources including supplies, tools, HR, funds, technology, effort, skills
• Define process product and develop acceptance criteria
• Estimate costs and develop process budget

3.    Process Metrics (depending on type of process)

• Process performance against customer requirements
• Performance of suppliers against business requirements
• Customer satisfaction
• Cycle time
• Quality
• Sales revenue
• Cost performance
• ROI (Return On Investment)
• Profitability
• Market share growth
• Employee satisfaction
• Production output

4.    Pilot Test.

• Run the process in a test mode (ask your team to do their tasks and duties and see what they reach)
• Be sure the team performs the process as planned
• Measure process performance....
  
  

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