Customer requirements checklist

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General capture: 

• Study customer’s business needs, vision and ideas.
• Identify and interview all stakeholders to discuss and take into account their needs.
• If required, establish requirements workshop (focus group) to perform the all-round gathering.
• Apply techniques of usage scenarios (use case modeling) and prototyping if possible/required.
• Provide customers with examples to facilitate their choice on some problematic points.
• Establish a common general understanding with the customer on the scope of the project.

Analysis:

• By results of the requirements capture, ensure that you know enough for making practice-related definition that converts qualitative explanations into quantitative terms.
• Create the tree to decompose and convert broad customer requirements into more specific and systematized terms.
• Classify satisfaction levels by importance and criticality.
• Finalize requirements for the product by outlining its expected goals and functions in points.
• Formulate the scope in documented and measurable manner (make a product scope statement).
• Ensure that product scope statement provides both parties with clear understanding for identifying proposed changes as what are in or out of the scope.
• Create specification – make them documented, actionable, measurable, checkable, related to customer needs, with appropriate level of details to use this specification as a baseline for practitioners. 
• Ensure that there is meaningful baseline for ongoing project planning.
• Ensure that you obtained a checklist (document on critical deliverable content) that can be used for static testing the deliverable.
• To conduct statistics and researches on customers’ requirements fill the matrix that summarizes the information.

Management:

• Ensure that you have a system of measurements to determine and track the status of the requirements.
• Prepare all document templates to formalize gathering, analyzing and specifying the requirements.
• Make sure you have a person leading, supervising and guiding the whole process of customer requirements defining and specification.
• Make sure that you have a person responsible for working and negotiating with the customer to identify all requirements.
• Make sure you have a person responsible for analyzing and interpretation the gathered requirements.
• Make sure you have a person responsible for evaluating requirements in terms of feasibility and their impact on the project scope.
• Make sure you have a person responsible for maintaining a matrix of all customer approved requirements and the requirements change control process.
• Make sure you have a person responsible for verifying that the delivered product satisfies the approved requirements (QA).
• Ensure that customer understands the importance of the scope management.
• Ensure that product scope is understood and singed by the Acceptor(s).
• Define if the scope is fully stable, and if no, which elements have the highest risks to be changed.
• Ensure that you have certain rules for making changes in requirements and product scope management – how change requests will be handled, evaluated, accepted and implemented.

Order 750 checklists in MS Word and PDF printable format at $49.99 USD only.

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